TERMS & CONDITIONS
* prices are in $CAD
* 5% transaction fee {under tax amount on your receipt} is added on all credit/debit/gift card purchases
* all new products are subject to the terms & conditions of the original manufacturer’s warranty
* for local purchases, most warranty issues can be handled ‘over the counter’ for your convenience (some exclusions apply)
* all new products are subject to a 14 days exchange period ONLY for what we feel is a reasonable & fair time period for assessment
* sales are final for products that are affected by personal hygiene (e.g. wind instruments) , consignment and used items, & any copyrighted products such as books, DVD’s, or software
* all consignment and used items are sold as final sale with no implied warranty
* new clearance items and items on sale are final sale & all warranty issues must be handled directly with the manufacturer
* all returns for exchange must be returned in original condition & packaging as at the time of purchase, otherwise 15% restocking fee will be deducted
* intent to return an item must be communicated in writing before we can authorize it
* buyer assumes all costs & responsibilities of return shipping
* original shipping charges incurred by Art and Music Den will be deducted against the credit amount
* credit will not be rendered until the item has been returned, assessed & deemed as valid claim
* any return claims found to be false or simply due to post-purchase remorse will have no further recourse & should you want the item back, you are responsible for the shipping of the previously 'returned' item
* special orders (non-stocking items) for items over $100 require a minimum 20% deposit before ordering (deposit is non-refundable & can be exchanged for store credit only, unless other written arrangements are made at the time of sale)
* special orders (non-stocking items) for items under $100 are required to be paid in full before ordering
* custom orders require a non-refundable 50% deposit with balance to be settled upon delivery/pickup of the custom order
* there are no refunds for custom orders because they are 'custom' and to your specifications
* layaway merchandise can be held for no longer than 60 days (deposit can be exchanged for store credit only at any time within the layaway period)
* all items left for service/repair must be picked up within 60 days from original work order date. After that it will be sold to cover our expenses
* out of country purchasers should expect additional customs and/or brokerage fees depending on the shipping company used. We are not responsible for these additional charges/fees
* all shipped items are declared for the invoice amount to allow for recourse should a shipping claim be required for damaged or lost goods by the courier
* terms & conditions subject to change without notice

We are registered as Art and Music Den & Mother Of All Trading Co.